Shipping Info and Policies
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Returns, Exchanges & Cancellations
We gladly accept eligible returns and exchanges. Cancellations are accepted within the timeframe listed below.
Returns
Please contact us within 14 days of delivery if you would like to request a return.
Approved returns must be shipped back to Curbside Treasures LLC within 30 days of delivery.
Customers are responsible for all shipping costs associated with a return, including the cost of shipping the item back to Curbside Treasures LLC. Any original shipping costs associated with the order are also the responsibility of the customer.
Refunds will not be processed until the returned item has been received and inspected by Curbside Treasures LLC.
Cancellations
Cancellation requests must be submitted within 24 hours of purchase.
After 24 hours, orders cannot be canceled.
All approved cancellations are subject to a 7% cancellation fee.
If you experience any problems with your order, please contact us so we can assist you.
Items That Cannot Be Returned or Exchanged
Because of the nature of these products, we cannot accept returns or exchanges on the following unless the item arrives damaged or defective:
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Custom or personalized orders
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Any listed product that has been customized or modified at the customer's request
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Any custom-sized, custom-colored, or otherwise altered product
Conditions of Return
Customers are responsible for all shipping costs associated with returns, including return transportation to Curbside Treasures LLC.
Items must be returned in their original condition. If an item is returned damaged, altered, or otherwise not in its original condition, the customer is responsible for any resulting loss in value.
Refunds for returned items will not be processed until the item has been received and inspected by Curbside Treasures LLC.
Delivery Damage
Shipping damage is uncommon, but it is extremely important that any damage is properly documented at the time of delivery.
Before your furniture ships, we provide a clear step-by-step email explaining what to do if your item arrives damaged. Please review and follow those instructions carefully.
If damage is found at delivery:
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Take clear photographs of the furniture and the damaged area.
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Document the damage with the carrier before the delivery is completed.
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Note all visible damage on the Bill of Lading (BOL), delivery receipt, or other carrier paperwork before signing.
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Contact Curbside Treasures as soon as possible and provide photos and documentation.
Proper documentation is important because it allows us to determine responsibility and pursue the appropriate carrier or shipping claim.
If damage is not properly documented at the time of delivery, it may limit what Curbside Treasures is able to do on the customer's behalf. In some situations, the customer may be responsible for repair costs or damages if there is not sufficient documentation showing that the damage occurred during transportation.
How Do I Check the Status of My Order?
Once your order has shipped, you will receive a notification from us that includes the carrier's contact information when applicable.
Because many of our furniture deliveries are handled by private carriers rather than traditional parcel services, traditional tracking may not always be available.
Once your furniture has been picked up, both Curbside Treasures and the carrier will help keep you updated regarding delivery.
If you have not received your order within 10 days of your shipping confirmation, please contact us at:
Please include your name and order number so we can look into the shipment for you.