Shipping Info and Policies

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations.

Returns:

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Customer is responsible for all shipping cost.  (More info below)

Cancellations

Request a cancellation within: 24 hours of purchase.  After 24 hours, purchased items cannot be canceled.  All cancellations have a 7 percent cancellation fee.

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders (This includes any customizations to a listed product on Etsy or www.Curbsidetreasuresnc.com) 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  Refunds for returns are not processed until items arrive back at Curbside Treasures LLC. 

Shipping Rates and Estimates

Each product on our site has built-in shipping. Please use the drop-down menu to view the shipping rate for your state.

Only select pickup if you are actually planning to pick up the item. If pickup is selected but shipping is later required and payment for shipping is refused, our refund policy above will be applied.

We do not offer free shipping.  

Order Processing Time

All in stock orders are processed within 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Made to order items do vary on shipping time, please contact us to find out our current wait time.  If ordering from our made to order sections.

How Shipping Works

We ship our items through a third party service, UShip, who outsources for carriers.  The items are typically shipped on a box truck or trailer and are shipped fully assembled.  The items are blanket wrapped by the carrier to minimize damage, if any, during transport.

  • The items are typically delivered within 7 to 10 days after pick up. 

  • Remote delivery locations will likely experience longer delivery timeframes.  

  • Once the item is picked up, we will send you an email with the carrier’s contact information and they will also be in contact with you in regards to delivery timeframes.  

  • Your delivery partner should 48 hours prior to delivery to arrange an appointment window. Please try to be as flexible as possible as your carrier has built a route around your delivery, and may not be in the area for very long. They will do their best to accommodate your requested delivery timeframe.

  • Damages rarely occur, but in the instance it does happen, we have you covered. Once your item’s packaging is removed, check for any damages that may have occurred in transit. Note any damages on the BOL prior to signing. Take pictures of any damages and notate appropriately on the delivery receipt. This will ensure the liability lies with the correct party in the case of a dispute.  

**Carriers are NOT required to bring the item into your home, only deliver to the driveway or parking lot of the delivery location.  Some carriers will bring the item inside for an additional fee which must be communicated between you and the carrier.**

Pickup Policies

We do allow pickup under the following conditions. If pickup is selected, these policies must work for you.

Pickup Hours

Pickup times are Monday through Friday from 10:00 am to 4:30 pm. We do not allow pickups outside of these hours.

Pickup Timeline & Storage Fees

Furniture must be picked up within 3 business days of completion. While we can provide a rough completion window, we typically do not have an exact completion date until the build is in progress.  (As of 3-4-26, any order prior still has the pervious 5 day window.)

If you do not have flexibility in your schedule, please do not select pickup as an option.

A $25 per business day storage fee will be charged for each business day after the third day that the item is not picked up.

Loading & Responsibility

Furniture is unwrapped at pickup. It is the customer’s responsibility to protect their piece during loading and transport.

We do not help load, secure, or protect furniture. Once the item is brought outside for the customer, we are not responsible for any damage that occurs.

Please ensure the item will fit in the vehicle you bring. If the item cannot be taken and must be brought back inside, a $25 handling fee will be charged. Storage fees may also apply if beyond the third business day.

Switching to Shipping

Orders selected for pickup can only be changed to shipping if the request is made at least 2 weeks prior to the scheduled build date.

If that date has passed and shipping is requested, a $100 booking fee will apply in addition to the shipping cost. The customer is also responsible for any applicable storage fees if the items cannot be picked up by a carrier within the required timeframe.

If items remain in storage for 10 business days without pickup, and shipping has not been selected, the items will be sold and the order amount paid will be retained.

Build Scheduling

We can schedule builds to align with a specific pickup window if we are notified at the time of purchase.

We cannot move builds forward to accommodate schedules. We may be able to move builds back if our schedule permits. If we are not notified at the time of purchase, the build schedule cannot be adjusted.

Important Note

At pickup, you will typically need two people, moving blankets, and straps or tie-downs to properly secure the item. We do not provide help, equipment, or protective materials.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include the contact information for the carrier shipping your items. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at smcurbside@gmail.com with your name and order number, and we will look into it for you.