Shipping Info and Policies
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Below is an estimate of the shipping cost for your region. Please contact us with the item you are interested in and your zip code and will provide an accurate shipping quote, firstname.lastname@example.org.
We do not ship our items outside of the continental US.
Please review our Shipping Rates page for more information on how shipping works with our items.
Shipping Region Price
(ME, NH, VT, MA, NY, RI, CT, PA, NJ, DE, MD) $240 to $450
(WV, VA, NC, SC, KT, TN, OK, AR, TX, LA, MS, AL, GA, FL) $180 to $400
(ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH) $300 to $600
(WA, OR, ID, MT, WY, CA, NV, UT, CO, AR, NM) $500 to $850
We do not offer free shipping.
Order Processing Time
All in stock orders are processed within 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Made to order items do vary on shipping time, please contact us to find out our current wait time. If ordering from our made to order sections.
How Shipping Works
We ship our items through a third party service, UShip, who outsources for carriers. The items are typically shipped on a box truck or trailer and are shipped fully assembled. The items are blanket wrapped by the carrier to minimize damage, if any, during transport.
The items are typically delivered within 7 to 10 days after pick up.
Remote delivery locations will likely experience longer delivery timeframes.
Once the item is picked up, we will send you an email with the carrier’s contact information and they will also be in contact with you in regards to delivery timeframes.
Your delivery partner should 48 hours prior to delivery to arrange an appointment window. Please try to be as flexible as possible as your carrier has built a route around your delivery, and may not be in the area for very long. They will do their best to accommodate your requested delivery timeframe.
Damages rarely occur, but in the instance it does happen, we have you covered. Once your item’s packaging is removed, check for any damages that may have occurred in transit. Note any damages on the BOL prior to signing. Take pictures of any damages and notate appropriately on the delivery receipt. This will ensure the liability lies with the correct party in the case of a dispute.
**Carriers are NOT required to bring the item into your home, only deliver to the threshold. Some carriers will bring the item inside for an additional fee which must be communicated between you and the carrier.**
You can skip the shipping fees with free local pickup at 6727 Amsterdame Way, Wilmington, NC 28405. After placing your order, just let us know that you would like to pickup your item from our warehouse. Your order will be prepared and ready for pick up within 5 to 7 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9am - 5pm, Monday thru Friday. We will communicate with you when your order is placed if those times/days have changed. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include the contact information for the carrier shipping your items.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.